Fraud Deflect was born to rewrite the rules of dispute management. While others react, we deflect —proactively, automatically, and invisibly to your customers.
Our story
It started with a problem no one was solving well.
Our founder, Scott, worked with high-volume merchants and kept seeing the same issue: chargeback tools acted too late. By the time they took effect, the damage was already done.
We built what we wished we had — real protection, right on time.
Instead of patching broken systems, we developed our own technology to stop disputes before they escalate. That idea became the Deflection-First Method — proactive, automated, and effective.
From bold idea to a new industry standard.
Today, leading merchants rely on Fraud Deflect to protect revenue, merchant IDs (MIDs), and reputation. We’re growing fast — while staying true to our mission: ethical, transparent, and scalable chargeback prevention.
Mission
We prevent chargebacks before they happen — protecting revenue, preserving reputation, and empowering merchants to grow with confidence.
Through automated, real-time dispute resolution, we reduce costs, save sales, and give our clients full visibility and control over their dispute exposure.
Vision
To redefine how the world handles transaction disputes — making Deflection the new standard.
We envision a future where merchants don’t react to fraud, but prevent it with precision, transparency, and real-time intelligence.
Values
Proactive by Nature
We stop chargebacks before they happen — not after the damage is done.
Radically Transparent
Clear reports. No black boxes. Full visibility, always — because trust starts with transparency.
Impact-Driven
Real results. Saved revenue. Fewer disputes. Smarter growth.
Scott E. Adams – Co-founder & CEO
With over 20 years of experience in chargeback prevention and risk management, Scott has helped some of the world’s top companies stay compliant and protect revenue. After facing the real cost of chargebacks early in his career, he built Fraud Deflect with a simple principle: you shouldn’t wait for a dispute to take action. Today, he leads with a deflection-first mindset — helping merchants prevent problems before they escalate.
Mari Perroni – Co-founder & COO
Mari blends a global perspective with deep expertise in fraud, payments, and customer experience. From launching fraud teams at leading gaming companies to helping businesses across continents fight disputes, her focus is always the same: protect merchants, preserve relationships, and grow with integrity. As COO, she drives operational excellence and leads our international strategy across the U.S., Brazil, and Europe.
