WEBINAR

Learn From the People Who Know This Problem Best

What Happens After Your Subscriber Calls the Bank to Question Your Subscription Payment?

What Happens After Your Subscriber Calls the Bank to Question Your Subscription Payment?

Most subscription leaders think the sale is complete when the payment is approved.
But in recurring billing, approved revenue is not always safe revenue.

In this straight-talk session, Bridgette Bek of Ethoca/Mastercard and Scott Adams, CEO of Fraud Deflect, will join Robert Skrob of Be Unleavable to show you the hidden post-approval window where subscription revenue is either protected or lost.


A subscriber may not recognize the charge.

  • They may feel confused about billing.

  • They may call their bank instead of your support team.

And before your team even knows there’s a problem, that moment can become a dispute, a fraud report, or a chargeback.


Most subscription teams don’t realize there is a short window between cardholder confusion and a formal chargeback. If you’re not intercepting that moment, approved payments can quietly become disputes, fraud reports, lost revenue, and processor risk.


IN THIS SESSION, YOU'LL DISCOVER:


1. How preventable chargebacks happen

  1. Why subscription businesses are uniquely exposed

  2. How to stop billing confusion from turning into lost revenue and processor risk