Every chargeback starts as a simple dispute. Unfortunately, most traditional dispute tools show up late to the process, leaving you with two bad options: pay an alert fee and automatically refund the customer, or let the chargeback hit your ratios.

Fraud Deflect changes the game by stepping in first. The moment a dispute is registered, we work directly with the issuing bank. By instantly sharing crucial purchase context—including order details, shipping data, and device information—we aim for the best possible outcome: stopping the chargeback in its tracks.

With an average Save Rate of 36% (and some merchants seeing over 70%), our proactive approach allows you to validate the order, avoid unnecessary refunds, and protect your merchant accounts without revenue leakage. The era of paying to lose your own sale is over. The era of paying to lose your own sale is over.

Our Three-Step Approach to Protecting Your Revenue:

1. Save it: We deliver your transaction data straight to the issuing bank to validate the order. The outcome? The dispute ends early. No alert fee, no refund, no chargeback. You keep the sale.

2. Resolve it: If there isn't enough data to save the sale at the bank, we move to the next best option: an alert and an early refund. This completely stops the chargeback before it's filed, protecting your crucial chargeback ratios (like Visa's VAMP).

3. Fight it: If a chargeback is still filed, we don't give up. Our technology builds a comprehensive evidence package and presents it to the issuing bank to fight the chargeback, reducing your losses and recovering your revenue.

4. One Partner Fighting for You: From the first customer inquiry to the final representment, we work directly on your behalf, using the best data available to secure the optimal outcome at every stage of the dispute lifecycle.